Role: Customer Account Executive
Location: Stevenage
Salary £25,000 - £32,000 per annum DOE

About the Role

We're looking for a Customer Account Executive to join a growing and dynamic manufacturing business in Stevenage.

This is a fantastic opportunity for someone with strong customer service and account coordination experience to play a key role in managing customer relationships, supporting sales activity, and ensuring smooth order delivery across the business.

You'll act as the main point of contact for customers, working closely with internal teams to deliver an excellent customer experience from enquiry through to delivery.

Key Responsibilities

Act as the main point of contact for customer accounts, providing ongoing support and communication
Manage and process sales orders, amendments, and updates accurately and efficiently
Prepare and issue customer quotations, including pricing and BOM reviews
Proactively follow up on quotes and track outcomes within the CRM system
Provide customers with order updates, delivery timelines, and material status
Liaise with planning, operations, and sales teams to ensure orders are delivered on time
Attend customer meetings (on-site and off-site) to support relationship development
Support invoicing, delivery notes, and general account administration
Maintain accurate records and ensure all customer data is up to dateWhat We're Looking For

Previous experience in a customer service, account management, or sales support role
Strong communication skills, both written and verbal
High attention to detail with the ability to manage multiple tasks
Comfortable working in a fast-paced, team-oriented environment
Proficient in Microsoft Office (Excel, Outlook, Teams) Desirable:
Experience within a manufacturing or engineering environment
Familiarity with ERP/CRM systems