IT Support Engineer - Modern Workplace Specialist

Location: Berkshire (with occasional travel between sites)
Salary: Negotiable depending on experience + benefits
Company: Leading Financial Services Organisation

About the Role

Our client, a well-established financial services organisation, is seeking an experienced IT Support Engineer with strong expertise in Microsoft's Modern Workplace technologies to join their dynamic IT team in Berkshire.

This is a hands-on technical role requiring proven experience across the full Microsoft cloud ecosystem. You'll be responsible for day-to-day IT support while also working on strategic Modern Workplace projects that keep our organisation secure, efficient, and productive.

What You'll Be Doing

Modern Workplace Management (Key Focus)

Manage and troubleshoot Azure Virtual Desktop (AVD) sessions and environments
Administer our Microsoft 365 ecosystem including SharePoint, Teams, and OneDrive
Configure and support devices using Autopilot and Microsoft Intune
Implement and manage security policies through Microsoft Defender and Privileged Identity Management (PIM)
Maintain and troubleshoot Entra ID (Azure AD) including user management, conditional access, and identity protection
Work with our Cloud Service Provider to ensure platform security and performance
Proactively monitor Modern Workplace performance and recommend improvements

IT Support & Operations

Manage the ITSM ticket queue for incidents, requests, and changes
Support user onboarding and offboarding processes
Provide break-fix support across multiple office locations
Set up devices with Apple Business Manager, Intune, and Autopilot
Maintain communications rooms and manage IT asset disposal
Support IT audits and maintain ISO 27001 and Cyber Essentials certifications
Contribute to local IT projects and initiatives

Essential Skills & Experience

Proven hands-on experience with Azure Virtual Desktop (AVD) - deployment, management, and troubleshooting
Strong working knowledge of Microsoft Azure services and administration
Demonstrated experience with Autopilot device deployment and configuration
Practical experience implementing and managing Microsoft Intune for device management
Working knowledge of Microsoft Defender for endpoint security
Experience with Entra ID (Azure Active Directory) including user/group management, conditional access, and authentication
Understanding of Privileged Identity Management (PIM) and its role in security
Solid experience administering Microsoft 365 including SharePoint, Teams, and OneDrive

Why Join?

Our client operates with strong values that guide everything they do:

Partnership - relationships define them and support common goals
Respect - they trust each other and embrace diversity
Accountability - they take ownership and encourage learning
Integrity - open and honest in all dealings
Service - they exceed customer and partner expectations
Excellence - best-in-class practices and professionalismYou'll be joining a supportive team where your technical expertise will be valued and where you'll have the opportunity to develop your skills in a modern, cloud-first IT environment