1st Line Support - Waterlooville (Hybrid)
£28,000

My client is looking for a dependable Service Desk Engineer to join the team. You'll be the first point of contact for customers, providing structured first-line support across incidents and service requests while ensuring clear communication and reliable service.

Responsibilities:

* Resolve first-line incidents and service requests within defined scope.

* Maintain accurate records in the ticketing system and escalate issues appropriately.

* Deliver professional, calm, and customer-focused support.

* Follow established processes and contribute to team knowledge sharing.

Requirements:

* Experience in a Service Desk or Helpdesk role, preferably within an MSP or IT services.

* Knowledge of Microsoft 365 and ticketing systems.

* Strong communication skills and attention to detail.

* Dependable, process-driven, and customer-focused.

Benefits: Hybrid working, private healthcare, pension, generous holiday, professional growth opportunities.

Apply now or call Lynsey at Key Recruitment for more