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DATE ADDED: Wed 05/06/2019

Product Support And Sales Representative

Redditch, UK

JOB TYPE: Permanent

All About Us

About us

Marubeni - Komatsu Ltd is one of the UK's largest distributors of “heavy equipment”, and the good news is we're growing.

Our Mission is to be the customers first choice, not just because of the amazing innovative products we supply, but also because we aim to provide total customer satisfaction.

We supply some of the world's most exciting and innovative products into the market place, including Intelligent Machine Control (iMC), and Hybrid Excavators that can reduce fuel use by up to 35%.

All About The Role

Role Purpose

To maximise the profitable sales of parts and service in the North of the Midlands. Building first class relationships to achieve the exceptional levels of customer satisfaction and providing them with a comprehensive and structured service.

This role is field based covering Manchester, Merseyside, Lancashire, Cheshire, Clwyd, North, West South Yorkshire and Humberside


To visit customers in a structured and regular manner to ensure a full and comprehensive coverage is achieved.
Communicate our parts and service products to the customer and provide feedback on those products to ensure that the company maintains a competitive price level
Obtain and feedback competitors market intelligence, aiding to develop new ideas to increase future sales of parts and service
Update company CRM system on all customer visits, product support sales leads and potential sales.
Collate details of all issues and concerns raised during customer visits and ensure the relevant department is provided with the information necessary to resolve said issues.
Provide machine inspection with follow up reports and recommendations of repairs and purchasing forecast to the customer.
Assist and participate in product support promotions, campaigns and shows.
Provide accurate feedback to the Product support department in the resolution of any invoice disputes.

All About You

Skills, qualifications and experience:


Experience of working in a similar role
Able to demonstrate previous sales success
Heavy Plant Equipment Product knowledge
Microsoft Office experience (Outlook, Excel; spreadsheets, pivot tables)
Ability to deliver and able to demonstrate excellent customer service
Ability to build and maintain strong relationships with customers
Strong communication skills and good presentation skills
The ability to remain calm when under pressure


Experience of working with a CRM system
Undertaken sales training or can demonstration development of sales skills
Ability to work independently
Ability to identify process improvements
Role: Product Support and Sales Representative
Job Type: Permanent
Location: Redditch, Worcestershire,

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