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DATE ADDED: Mon 02/07/2018

Rent Advisor

Cardiff, UK


JOB TYPE: Contract

SALARY: Unspecified



FTYC Until October


• To provide a high quality front line customer focused service to all callers and visitors with rent and arrears queries and provide backup administration support to the team.

•To be pro-active in the prevention of rent arrears.

•Close liaison is required with all customer facing colleagues in order to contribute to a high level of service to maintain housing management standards. 

•Assist other colleagues flexibly in the department and develop good working relationships that contribute positively to teamwork; this involves providing Reception cover for the team on an as required basis.

•Build and maintain effective working relationships with agencies such as local authorities, DWP, social services, and voluntary and statutory groups, to meet service delivery needs.

•Monitoring rent accounts, making contact with tenants, referrals to the Money Advice Team and Housing Officers.

•Preparation of paperwork for the county courts.

•Act as a first point of contact for telephone callers, email enquiries and visitors to Reception to provide a high quality and efficient service 

•Input data into systems and databases in order to maintain up-to-date and accurate records.

•Assist in the preparation of reports and documentation, to ensure compliance with processes, policies and procedure requirements.

•Excellent verbal and written communication skills.

•Commitment to providing a high quality responsive customer care service with the ability to diffuse potential confrontational and aggressive situations.

•Communicate effectively with tenants/customers in a sensitive and confident manner.

•Ability to develop good working relationships with internal and external customers and contribute positively to team work.

•Act as first point of contact for a variety of housing issues as a main link to the customer.

•Ability to plan, prioritise own workload in order to achieve targets and meet deadlines.

•Ability to work on own initiative and as part of team, being flexible and adaptable to the changing needs of the business.

Knowledge /Qualifications:

•Previous contact centre or front line administrative experience in a social housing environment.

•Awareness of the Welfare Reform Act 2012, and its impact on housing association tenants.

•Excellent standard of verbal communication skills, on the phone and face to face. 

•A passion for and knowledgeable in the provision of a supportive, friendly and high quality customer care service to all internal and external customers.

•Ability to develop good working relations and contribute positively to team work.

•Able to take accurate notes, write own correspondence and produce clear and concise reports.

•Able to multi-task, work on own initiative and prioritise own workload.

•Good IT skills: sound working knowledge of computer packages, including Microsoft Excel, Word and database packages.

•Analytical skills: able to accurately input data, produce database reports and analyse numerical and non-numerical information to report on trends.

Competent numeracy and literacy skills

Privacy Notice

St David Recruitment Services is an Employment Agency providing work-finding services to our clients, candidates and work-seekers. Our Company must process personal data so that we can provide these services and in doing so, the Company acts as a Data Controller. 

As a candidate, you may provide personal details to our Company directly in CV form or via our website. Alternatively, we may collect them from another source such as a third party jobs board. As a business, we must have a legal basis for processing personal data and in turn providing work-finding services. In the event that you are a candidate who has formally registered with St David Recruitment Services, please be advised that personal data is processed on the legal basis of ‘Contractual Obligation;’ the processing is necessary for the performance of a contract. In all other instances, where we receive personal data via direct or indirect means, either supplied by yourself or obtained via a public forum, we process data on the basis of ‘Legitimate Interest;’ processing is necessary for the purposes of our legitimate interest to provide work-finding services. 

St David Recruitment Services will only share personal data with clients who have authorised us to source prospective candidates for permanent or temporary employment. Specific company names will be disclosed in advance of any data being shared. 

As a business, we will retain personal data only for as long as is necessary, on a secure CRM system. The Conduct of Employment Agencies and Employment Businesses Regulations 2003, require us to keep work-seeker records for at least one year from the date of their creation or after the date on which we last provide work-finding services. Where applicable, we must also keep payroll records, holiday pay, sick pay and pensions auto-enrolment records for as long as is legally required by HMRC and associated national minimum wage, social security and tax legislation. 

As an individual, you have several rights in respect to the processing of your personal data, all of which can be reviewed on our website. This includes the right to withdraw consent at any time by contacting the Recruitment Consultant with whom you initiated contact, or any other employee at St David Recruitment Services. 

This e-mail may contain confidential personal data / sensitive personal data and is for the use of the intended addressee(s) only. Onward delivery, copying or similar disclosure of the contents of this e-mail should only be done so in accordance with GDPR legislation. If you receive this email by mistake, please advise the sender immediately and take appropriate measures to delete the content. E-mails sent and/or received via our organisation will retained and monitored for the purposes of ensuring compliance with GDPR.

Role: Rent Advisor
Job Type: Contract
Location: Cardiff, Wales

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