Austin, Texas Skills :
Application , Support , Java, Maintenance, troubleshoot, workflows Description : IT Application Administration, Tech Support (Java), Software Maintenance, Word & Excel
Use technical/software support/business application support experience to troubleshoot and resolve issues prior to reaching the development tier
Maintain workflows for receiving, triaging and responding to technically oriented requests in a tight, often life impacting, timeline
Work with users to develop / complete requirements documentation for technical issues
Serve as an escalation point for frontline systems issues.
Work closely with cross functional teams to understand technology and operational needs
- provided by Dice