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DATE ADDED: Wed 30/10/2019

Technical Support

Austin, TX, US


JOB TYPE: Permanent, FullTime

Austin, Texas
Skills : Application , Support , Java, Maintenance, troubleshoot, workflows
Description :
IT Application Administration, Tech Support (Java), Software Maintenance, Word & Excel

Use technical/software support/business application support experience to troubleshoot and resolve issues prior to reaching the development tier

Maintain workflows for receiving, triaging and responding to technically oriented requests in a tight, often life impacting, timeline

Work with users to develop / complete requirements documentation for technical issues

Serve as an escalation point for frontline systems issues.

Work closely with cross functional teams to understand technology and operational needs

- provided by Dice