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Date Added: Thu 03/06/2021

Customer Service Co-Ordinator

Somercotes, UK
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Company: APPLY GATEWAY

Job Type: Permanent

Salary: £9.5 / hourly

Are you pasionate about customer service? Are you good at building relationships? 

My client is looking for someone who is comfortable managing Business to Business communication and maintaining a strong link. You will be a key company interface with customers in all areas including orders, pricing, costing, forecasting, CRM pipeline support, samples, specifications requests, service levels and other projects as defined in the Sales plan.

Responsibilities will Include: 

  • Enter all sales orders into ERP and follow through the system to dispatch and delivery of product to the customer
  • Work closely with procurement, planning, quality assurance, dispatch and transport to ensure timely deliveries
  • Enter and maintain accurate customer information in ERP, amend / cancel orders as requested 
  • Follow all procedures relating to inventory control.        
  • Control all goods returned from customers ensuring all actions are taken to customer satisfaction                   
  • Ensure that products are launched in line with customer expectations and that any issues are highlighted in advance.·
  • Work closely with the sales team and procurement
  • Understand customer requirements and activity
  • Monitor forecast accuracy and work with account mangers / customer to improve
  • Ensure that products are launched in line with customer expectations and that any issues are highlighted in advance.

Requirements

  • Similar experience would be beneficial.
  • Full training will be provided to the successful candidate
  • GCSE Level Maths and English
  • Follow all procedures relating to inventory control to ensure we hold minimum stock
  • Control all goods returned from customers ensuring all actions are taken to customer satisfaction    

If you feel you hold these skills and are ready for a new challenge, working for a world renowned reputable company, please apply today. 

 

 

 

 

COM1

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