Are you eager to enhance your skills while maintaining a balanced work-life? A leading company in the FM industry is seeking a Helpdesk Operative in Manchester, where your expertise will play a crucial role in ensuring safety and efficiency across various properties.

The Role
As the Helpdesk Operative, you'll:

* Respond to job requests and queries via phone, email, and customer portals.

* Upload customer work orders to the Job Watch system.

* Accurately log tasks onto the help desk system in a timely manner giving the appropriate
priority level and liaise with resource planning in order to assign to an operative.

* Assess all Waste and Clean requests from existing customers and provide quotations and pricing for completing the jobs in question.

You:

To be successful in the role of Helpdesk Operative, you'll bring:

* Experience of working in the facilities management/reactive services sectors

* Ability to establish and maintain good client relationships, both internally and externally

* Previous experience of roles in a customer service/helpdesk team environment

* Good working knowledge of CAFM and CRM systems

What's in it for you?
The company prides itself on its commitment to safety and employee development, offering extensive training and support. It fosters a culture of teamwork and innovation.

This role offers a competitive salary and benefits package, which includes:

* Pension Scheme

* Life Cover equivalent to 1.5 times annual salary

Apply Now!
To apply for the position of Helpdesk Operative, click 'Apply Now' and send your CV to Kelsey Gwilliam. Interviews are taking place now and don't miss your chance to join