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DATE ADDED: Wed 17/10/2018

Sr. Application Support Onshore/Offshore Coordinator

Irvine, USA


Job Description
Overview We are looking for Senior Application Support Analyst with OnShore/OffShore Coordinator expeirence for our Investment Banking client located at Irvine, CA. This is a long term contract position and should be flexible working in Day Shift or Night Shift.

Responsibilities Job Title: Sr. Application Support Onshore/Offshore Coordinator
Location: Irvine, CA
Duration: Long Term
Shift: 2nd shift - Mon to Fri - 03:00pm to 11:30 PM

Job Description
  • At least 6 years of experience in IT industry and at least 3 years of experience providing L1/L2 application support for multiple complex high availability applications
  • Must have prior experience working with Offshore teams in Onsite/Offshore engagements
  • UST have excellent verbal, and written communication skills, including the ability to create informative reports, as well as comprehensive and accurate documentation
  • At least 2 years of experience with UNIX and SQL
  • 1+ years of support experience in Informatica or any other ETL tools
  • At least 3+ years of experience with Service Management and Ticketing tools (Remedy, Service Now)
  • Familiarity with ITIL (Incident Management, Change Management, Problem Management)
  • Excellent analytical, problem solving and troubleshooting skills
  • Positive attitude and ability to work in a team environment are must
  • Comfortable working directly with end users
  • Ability to work independently without close supervision and demonstrated time management skills
  • Ability to work on multiple projects simultaneously while adhering to tight schedules
  • Competence in current Microsoft Office products (Excel, Word, PowerPoint)
  • Prior experience in Financial/Investment industry is a major plus
  • Prior experience in supporting RPA tools will be a major plus
  • Experience with monitoring tools Splunk, AppDynamics, etc. is a plus
  • Autosys/Batch support experience is a big plus

Responsibilities and Duties:
  • The Application Support Analyst is primarily responsible for supporting Autosys batch jobs, multiple complex high availability business applications and highly demanding business users
  • Trouble-shoot complex issues, manage critical incidents and bridge calls
  • Be the single point of contact for the offshore resources, and provide both technical and functional guidance to the team
  • Contribute towards process improvements, maintain knowledge base and documentation
  • Work closely with both Onsite and Offshore management and assist in the formulation of processes and best practices
  • Ensure the support tickets are addressed in a timely manner
  • Participate in Shift Transition meetings and provide handoff to the next shift

Company Description
Solugenix, the longest serving independent IT consulting firm in the nation, delivers comprehensive, managed-services IT solutions known for their innovation, value and dependability. Our custom IT services, including Application Lifecyle Management Services, Business Applications Support, Custom Inbound/Outbound Call Centers, IT Service Desk Operations and Support and Professional Staffing solutions are tailored to unique industry requirements and delivered with predictable, manageable costs to optimize mission-critical transactions, drive business value and support customer success.

Role: Sr. Application Support Onshore/Offshore Coordinator
Job Type:
Location: Irvine,

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