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Implementation Associate

Redwood City, CA, US


JOB TYPE: Permanent, FullTime

The 2020 Census is in jeopardy, putting at risk $700 billion in funding for schools, hospitals, food stamps, and other vital services. Accurate Census data is essential for fair redistricting from local school districts to State legislature and Congressional districts. Who We Are CommunityConnect Labs is the leading provider of technology solutions for a fair and accurate 2020 Census. We are a fast-growing software provider that serves several of the most innovative nonprofits and local governments in America. We are a nonprofit. We provide innovative mobile-first solutions as well as training for nonprofits and local governments to better connect and engage with marginalized communities. See more at #removed# We are winners of the Battery Powered Award, Twilio Social Impact Fund, Amazon Imagine grant, and awards from New Media Ventures and Full Circle Fund. Our work has been evaluated by governments and published in statistical journals. Our last yielded a 200x ROI, providing local low-income communities with an estimated $46 million per year for the 2021-2030 decade ($460 million total). The Census is our once-in-a-decade opportunity to ensure government agencies and local nonprofits are equipped to secure a fair, accurate, and complete count. Responsibilities The new Implementation Associate will be working on the client implementations of CommunityConnect Labs technology solutions. Working closely with clients, managing client expectations and ensuring customer satisfaction Gathering requirements for client needs and mapping them to our existing and future products and services Configuring survey software solutions to satisfy client-specific business processes, rules, and other functional requirements Collaborating with our engineering team and the client's engineering team on business requirements for system and data integration. Testing the fully configured application in coordination with our QA team to ensure the solution is producing expected results Delivering formal training (e.g., webinars) to client project team members and/or end users Providing knowledge transfer to client project team members throughout the project lifecycle Managing multiple accounts, deadlines, and milestones Tracking and communicating client issues and proactively troubleshooting and resolving problems Build custom demos of the product to showcase features that meet clients’ needs Being directly involved in the continuous development of solutions Act as an end-to-end implementation consultant for clients Ability to act as both a functional and technical expert Provide sales support as needed Our Ideal Candidate 4-5 years of work experience Quantitative or social sciences background with statistical software knowledge (R, Stata, SPSS, SAS) Project management experience Technologically inclined (can learn our software platform within the first few weeks) Strong functional and technical understanding of survey design Experience designing and launching surveys on web-based platform Experience leading implementations with governments and nonprofits Excellent skills in communication, presentation, facilitation, and time management Excellent client relationship skills and ability to manage client expectations Comfortable calling clients and engaging them in a conversation Understanding of business requirements definition, review of functional specifications, test plans, testing, user training, and deployment Ability to manage multiple priorities and perform well in a fast-paced environment while maintaining a high level of quality and client satisfaction Ability to quickly grasp, learn, and provide solutions to meet client needs External consulting experience with nonprofit or government clients preferred Familiarity with RESTful APIs preferred Strong operational orientation, with experience scoping, managing, and delivering technical/consulting project deliverables for external clients. Performs well in an environment with competing priorities, multiple projects, and an international virtual team. Can anticipate needs and address potential issues before they become a problem. Has a positive, upbeat, can-do attitude. Thrives with minimal guidance and can work independently, handle ambiguity, and navigate fast-changing requirements. Willing to travel as needed regionally across California and nationally (at least 10%) Bachelor’s Degree Our Team’s Culture and Benefits We know that great people make a great organization. We value our people and offer employees a broad range of benefits including health benefits and professional development opportunities. An amazing mission: CommunityConnect Labs’ mission is to help innovative cities, counties, and nonprofits provide better services for low-income people We are impatient changemakers. The work is challenging and fast-paced. The hours can be long and we expect the highest quality of work from ourselves. We offer you the flexibility to make daily choices that can help you to be healthy, centered, and productive. We are a mission-driven company where you can do your best, most important work for society. We continuously look for new ways to maintain a culture where people's talents can shine. A diverse and inclusive workplace where we learn from each other is an integral part of our culture. We actively welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and a great place to work.