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DATE ADDED: Wed 17/10/2018

Addiction Admissions Coordinator

Pasadena, USA


Job Description


Addiction Admission Coordinator 

Job Summary:

This position is responsible for speaking with potential clients and obtaining pertinent information to complete all intake documents. Being able to communicate program details and gather necessary information in a effective and professional manner is essential. Day-to-day responsibilities may vary.

Job Duties and Responsibilities:

Core duties and responsibilities include but are not limited to the following. Other duties may be assigned as necessary. 

• Answer phone calls for referral to treatment.

• Obtain personal information from a caller for financial obligations, medical/mental health necessities, legal obligations, family/social support, employment/employer information.

• Interact with individuals and their families who have suffered effects of drug addiction and who may have Mental Health issues.

• Provide accurate information on the process of addiction and recovery to clients and their families.

• Complete all intake documents, prepare and develop treatment file.

• Complete drug and alcohol assessment and develop individualized treatment plan in collaboration with client.

• Assess treatment eligibility as determined by the criteria for admission, insurance policies, etc.

• Greets new arrivals and meets with residents and parents as needed.

• Conducts orientation for new arrivals as needed.

• Responsible for obtaining reports from outside professionals (referring physician, hospital, treatment facility).

• Assure that all clinical intake forms are completed and signed.

• Collect ID and insurance information from patients.

• Take patient photo and file in patient chart during intake.

• Give client handbook and explain weekly schedule and phase petitions.

• Add new patients and maintain active patients in the BestNotes system.

• Contact family upon admission (if needed).

• Reviews intake with assigned therapist or program director.

• Create, assist, update, maintain, and close clinical charts.

• Send admissions/discharge/hospitalization/absent forms when needed.

• Submit intake and discharge documents to insurance company.

• Maintain and update nutrition assessments for active patients.

• Acts as liaison for referral sources (provides updates on admission and discharge information to referral source).

• Updates forms as needed.

• Responsible for confidentiality of all records and information as required by law.

• Conducts other activities as required or requested by the Intake Director.

• Responsible for administrative duties and tours of clinical suite when necessary.

• Document, monitor, and follow through with daily responsibilities of program activities.

• Comply with HIPPA and other mandates regarding client care and confidentiality.

• Adhere to ethical obligations and duties regarding professional conduct with clients, colleagues and organizations.

• Special Projects as needed.

Required Education and Experience:

• Three or more years of verifiable experience as an intake coordinator role.

• High school diploma or GED equivalent

• Valid Drivers License

• Previous experience in a recovery related field.

Required Knowledge, Skills, and Abilities:

• Knowledge of substance abuse related issues and the recovery process.

• Ability to assess for substance abuse using valid assessment tools.

• Knowledge of the recovery field including the recovery practices and the 12-step process.

• Ability to maintain ethical and professional boundaries with clients and staff members.

• Knowledge of the process and signs of acute withdrawal from substances.

• Proficiency in Microsoft Office Applications including Excel, PowerPoint, and Word.

• Knowledge of HIPAA regulations and guidelines.

• Must be organized, detail oriented, and have the ability to multitask.

• Excellent verbal and written communication skills.

• Critical thinking and problem solving skills.

• Must be able to work in a team environment.

• CPR certification.

Role: Addiction Admissions Coordinator
Job Type:
Location: Pasadena,

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