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DATE ADDED: Wed 27/12/2017

French Speaking Customer Service Representative

Preston, Lancashire, UK
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COMPANY: NCO EUROPE LTD

JOB TYPE: Permanent

SALARY: From £16,000 to £18,500 per annum monthly bonus scheme OTE £20,000 p/a

We are currently looking for French speaking Customer Service Representatives for one of our exciting and growing departments. The ideal candidate will be able to communicate in French as they will be dealing with customers based in France.

The Company

NCO Europe is an industry leader in providing clients with successful business process outsourcing (BPO) solutions. Our outstanding portfolio includes accounts receivable management, customer management services, and back office services for a diversified customer base.

Our European Headquarters are based in Preston (PR1 1HJ) and this new 7 storey office building acts as the centre for our pan European operations

The Job

  • Manage own caseload of debtors, along with the provision of information and payment solutions.
  • To maximize revenue by using strong negotiation skills.
  • Achieve call volume and quality targets as set out by the company.
  • Overcome objections and take ownership of queries.
  • Ensure the debtor remains on their arranged payment plan.

Desired Skills

  • Fluency in French and English is essential
  • Ability to work as per the strict client SLA
  • Ability achieve client and internal targets and deadlines
  • Excellent telephone skills / Experience in effective call handling
  • Strong communication & negotiation skills
  • Ability to work under own initiative, and also as part of a team
  • Ability to work with Excel spread sheets
  • Understanding of TCF and relevant regulatory guidelines

What we Offer

We offer an excellent progressive salary to our Customer Service Associates to reflect our desire to attract, motivate and retain the highest calibre people to help us to grow our business and keep us one step ahead. Starting as a trainee on a basic salary of £16,000 per annum an Associate can expect to quickly move through up the salary ladder as outlined below:

  • Associate Trainee: £16,000
  • Associate Qualified (6 months): £17,000
  • Associate Senior (12 months): £18,000
  • Associate Executive (24 months): £18,500

We also offer the following benefits:

  • Access to PerkBox for ALL employees to gain access to nationwide benefits such as discounts at restaurants, supermarkets, health clubs, online retail outlets and much more
  • Contributory pension plan (after 3 months employment)
  • Free eye test vouchers
  • Child care vouchers
  • 28 days holiday per year (including Bank Holidays) and 1 additional holiday for each completed year of employment
  • Excellent canteen facilities with free touch screen internet access
  • Superb progression opportunities throughout the company
  • Subsidised bus passes


If you believe that you have the required skills and live in the north west of England or are willing to relocate to the area then please forward your CV and a cover note to our recruitment inbox via the link below. We strive to reply to every applicant however if you have not heard with us within 2 weeks of your submittal then you have not been successful.

Good Luck!



Role: French Speaking Customer Service Representative
Job Type: Permanent
Location: Preston, Lancashire, North West

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