Motor Claims Handler - Lead (Step into Team Leader role)

📍 Bolton | Office-based with flexible working options
💰 Minimum of £31,500++ depending on experience
🕘 Full-time | Monday to Friday | 9am-5pm

If you're an experienced Motor Claims Handler who's ready to take on more - more responsibility, more influence, and more opportunity - this role is built for you.

We're looking for a technically strong handler with a natural ability to support others. You'll step into a lead role where you'll be at the heart of the recovery claims process and the first point of support for your team. Whether you've led before or have been the go-to person in the team, this is your chance to move into a recognised leadership position.

What You'll Be Doing:

* Lead and support a team of recovery claims handlers

* Manage complex claims, escalations, and complaint handling

* Coach and mentor the team to develop their skills

* Monitor KPIs and team performance, spotting patterns early

* Collaborate with other departments to drive recovery results

* Ensure full FCA compliance and data confidentiality

* Support recruitment, onboarding and people decisions in the team

What You'll Need:

* Solid experience in motor recovery claims

* Either team leadership experience, or clear evidence of mentoring others

* Strong communicator - confident with both colleagues and customers

* Good knowledge of FCA, FOS, and claims regulation

* Organised, calm under pressure, and good at juggling multiple tasks

* CII Certificate in Insurance (or actively working towards it) - Dip CII a bonus

* Confident with Microsoft Office (especially Excel and Outlook)

What's In It For You:

* Your birthday off + half a day for Christmas shopping

* Extra holidays with length of service

* Holiday sell-back scheme

* Bonus for exceeding expectations

* Support with further qualifications

* Free parking and relaxed dress code

* Cycle to work scheme

* Friendly, supportive team with trained mental health first aiders

Ready to lead from the front?

If you're looking for the next step - with the support and recognition to go with it - we'd love to hear from you