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Date Added: Mon 09/05/2022

IT Technical Support Administrator

Swansea, UK
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Job Type: Permanent

Salary: £22000 - £25000 per annum

Platform Resourcing are partnered with a company in Swansea to appoint an IT Technical Support Administrator to join their team. This is a newly created role within their UK head office, where you will play a pivotal role to deliver great service to the customers and assist with first line enquries in a timely manner.

With year-on-year growth, and a reputation built strongly on the training and qualifications the company offers, this is an exciting role for someone to communicate with customers, vendors and stakeholders through a ticketing system to provide technical support and guidance, escalating when necessary. You will help improve service levels by problem solving, conducting root cause analysis and find the best solution whils promoting a positive working environment.

Benefits of the IT Technical Support Administrator Position

  • Salary of up to £25,000
  • Excellent incentives and ongoing career progression opportunities
  • Working hours of Monday - Friday 9am - 5pm
  • Company Mobile Phone (iPhone) and MacBook Pro
  • Investment in L&D
  • 25 days holiday + 8 bank holidays
  • Company pension scheme

Duties of the IT Technical Support Administrator position

  • Respond to incoming tickets and requests in a timely manner
  • Offer support to customers via email and phone
  • Evaluate workflows, processes and services to improve customer experience
  • Conduct first line system/ interface troubleshooting remotely
  • Identify and propose solutions to customers IT issues
  • Escalate cases where necessary to the relevant department

Skills required to be successful as an IT Technical Support Administrator

  • Experience in customer support or first line support
  • Great time management and attention to detail
  • Ability to conduct root cause analysis to find solutions
  • PC literate and experienced with CRM software
  • Experience of using ServiceNow is beneficial but not essential

If this sounds like the ideal role for you, please send your CV immediately or for further information, please contact the branch.

Privacy and General Data Protection Policy By applying for this position, you are giving consent for Platform Resourcing Limited to contact you regarding this vacancy and to discuss potential opportunities that would be seen to be in both parties' interest for the explicit reason of assisting you to find work. Your details will not be passed on to any prospective employer/s without your prior consent. Platform Resourcing will not share any of your details with any third parties unless deemed suitable by you as the applicant/data subject.

The above is a general overview and should not be used as a comprehensive list of Platform Resourcing Limited's commitments. You can find more information on how we handle your data please see our Data Protection and General Data Protection Policy within our policies page on our company website. If you have any questions, please call before applying. Platform Resourcing are advertising this vacancy and are acting as an employment agency

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