POSITION: DUTY MANAGER

LOCATION: BURLEY

SALARY: £30,000 - £32,000

This is an exciting opportunity to join a beautiful country house hotel as a Duty Manager.

About the Role:
As Duty Manager, you will play a key role in the daily operations of the hotel, ensuring guests receive a warm welcome and a consistently high standard of service. You will act as the senior manager on duty in the absence of the General Manager, overseeing all departments and leading by example.

Key Responsibilities of the Duty Manager:
Support the daily running of the hotel across front office, F&B, and housekeeping

* Act as the main point of contact for guest queries, feedback, and emergencies

* Lead, motivate, and support the team to maintain high service standards

* Assist with staff training, rotas, and ensuring operational efficiency

* Monitor guest satisfaction and resolve any issues quickly and professionally

* Ensure health & safety, licensing, and brand standards are upheld

What we are looking for from you as a candidate:

* Previous experience in a Duty Manager or supervisory hospitality role (hotel background essential)

* A natural leader with great communication and problem-solving skills

* Calm under pressure and confident making decisions

* Strong understanding of hotel systems and front-of-house operations

* Passionate about creating memorable guest experiences

* Your own transport is essential due to the location of the hotel

Real Recruitment Solutions is committed to a policy of equal opportunities across all areas of our business and at all stages in the selection process. Acting in accordance with the Equality Act 2010 and guidelines given by the REC, we treat everyone equally irrespective of sex, sexual orientation, gender reassignment, marital status, age, disability, race, ethnic or national origin, religion, political beliefs or membership or non-membership of a Trade Union.

From advertising vacancies, conducting candidate searches, selecting CVs, discussing vacancies and submitting details to clients through to interview preparation and at offer stage, Real Recruitment Solutions ensure that each candidate is assessed only in accordance with their merits, qualifications and ability to perform the relevant duties required by the particular vacancy.

Real Recruitment Solutions place an obligation upon all staff to respect and act in accordance with this policy and consistently review regulations as laid out by the REC to ensure our policy is updated and relevant across all aspects of recruitment in order to avoid unlawful or undesirable discrimination