Company: PEMBROOK RESOURCING LTD
Job Type: Permanent, Full Time
Salary: £55,000 - £65,000
As a Business Manager, you will support the Sales Manager being accountable for ensuring the retailer maximises sales of finance and insurance products whilst obtaining the best possible profit.
You shall negotiate the best financial deals, maximising customer uptake of extended service contracts, protection programmes and accessory packages, and ensuring that customer first behaviours are promoted at all times.
- Data analysis, making recommendations based on information and your prior marketplace experience.
- Able to effectively listen to customers to establish needs, reviewing all customer contacts and monitoring the outcomes.
- Maintain status as an FCA approved advisor.
- Provide customers with accurate and relevant finance options, answering questions effectively; publish finance examples for new and used vehicles
- Review customer credit applications to ensure they include complete and accurate information; follow up upon customer applications and liaise with lending institutions
- Resolve customer complaints professionally and calmly.
- Support annual business planning and budgeting for the team.