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Date Added: Wed 14/09/2022

Technical Customer Service Advisor

Norwich, UK
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Job Type: Permanent, FullTime

Salary: £20,000 - £21,000 per annum, Negotiable

Service Service have an exciting role available with one of our Clients based in the Hethersett area for a Technical Customer Service Advisor.

This company is a young, dynamic, e-commerce service provider with offices in Europe, China and the USA!

They are looking for a talented addition to their Customer Service team. Someone proactive and customer focussed, who will thrive in a fast-paced environment.

Monday to Friday 08.00 - 17.00

Salary - 20k-21k

The candidate will be tech savvy, with a strong ability to learn about a wide array of products and the cutting-edge technology behind them. A background in B2B support functions will be highly beneficial. Helping customers solve pre and post-sale questions and technical issues.

Key responsibilities:

? Providing first line support for our client’s customers via phone and email

? Proving industry leading levels of Customer Service - always having a first-class customer experience at the forefront of your mind

? Consulting with customers to find out their pain-points/requirements and suggest solutions, by highlighting product’s key features and benefits

? Assisting customers with fact finding and navigating through extensive and complex product literature/manuals

? Responding to enquiries within client service level agreements, resolving these at the first point of contact wherever possible and recognising when to seek further advice and escalation to the client

? Communicating with 2nd line support functions (located around Europe) to escalate and resolve customer queries ensuring you track and report back to the end customer when an answer has been received

? Maintaining and updating of all relevant sources of client information including company manuals etc.

For more information and to apply please contact Natalie at Service Service Recruitment

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