Customer Insight Data Communicator

Permanent

Manchester: £43,650 - £49,664

Hybrid Remote (2+ days /week in office)

Make Data Speak. Shape Decisions. Impact Education.

At AQA, we don't just award qualifications - we help shape futures. As a Customer Insight Data Communicator, you'll be at the heart of our mission to advance education by turning data into stories that drive smarter, customer-centric decisions across the organisation.

This isn't a back-office data role. It's about influence. You'll be the bridge between insight and action - helping teams across AQA understand what our customers need, want, and experience, and guiding them to make better decisions, faster.

At AQA, we do more than award qualifications - we help shape futures. As a Customer Insight Data Communicator, you'll be at the heart of our mission to advance education by transforming data into compelling stories that inspire customer-focused action across the organisation.

Working with the Customer Intelligence Business Partner, you'll act as the vital link between insight and action. This will help teams across AQA understand our customers' needs, expectations, and experiences, and empower them to make timely and informed decisions.

What you'll be doing

• Turning business questions into testable hypotheses and actionable insights.

• Using storytelling, visualisation, and communication skills to make complex data clear and compelling.

• Creating content - from blogs to dashboards - that brings insight to life.

• Collaborating with stakeholders across the business to embed a customer-first mindset.

• Championing AQA's values and helping shape a culture that puts learners and educators at the centre.

What you'll bring

• A curious, proactive mindset with a knack for making data meaningful.

• Experience in communications, marketing, or journalism - and a love for storytelling.

• A solid grasp of data literacy, visualisation tools, and business intelligence platforms.

• Confidence in working with both qualitative and quantitative research.

• A natural relationship builder who can tailor messages to diverse audiences.

What's in it for you?

• Purpose-driven work: Your insights will help shape the future of millions of learners.

• Generous pension: Up to 18.5% combined employer/employee contributions.

• Time to recharge: 25 days annual leave (rising with service), plus bank holidays and Christmas closure.

• Smart hybrid working: Minimum two days/week in our newly refurbished Manchester office - complete with a gym, games room, and yoga studio.

AQA is an equal opportunity employer, committed to fostering an inclusive and diverse workplace where everyone - regardless of religion, ethnicity, gender identity or expression, age, disability, sexual orientation, or background - is valued, respected, and supported to thrive.

Ready to turn insight into impact?

Apply now with your most recent CV and help us put customers at the heart of everything we do.

The closing date for applications is 23.59 on Wednesday 10th September.

First stage interviews will take place remotely week beginning 22nd September, second stage interviews will take place in our Manchester office week beginning 29th September.

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