We are recruiting for a Facilities Helpdesk Coordinator / Administrator based in Leeds to support a dedicated Facilities Maintenance team in providing helpdesk and service coordination from the regional office. The role is a permanent position paying up to £28k basic. Monday to Friday 40 hours per week. 09:00-17:30 (possible flexibility with start/finish). Free parking available on campus and free parking close to the site.

The primary objective is allocating calls and resources to ensure that all reactive maintenance and breakdowns are attended by the relevant skill set of engineer and are carried out and completed with agreed client SLA'S.
Receiving incoming calls and making outgoing phone calls,
Liaising with customers to give them updates on outstanding jobs
Logging reactive enquiries via email/telephone
Allocating reactive/quoted works to engineers and scheduling the work in,
Obtaining relevant order number/instruction for quoted works, ensuring all documentation and customer approvals are attached to the log
Rescheduling of reactive/quoted works as necessary
Instructing subcontractor to carry out reactive callouts, and seeing the call through to completion
Assisting engineers with the raising of PO'S
Management of engineers workloads, holidays and absences in conjunction with line managers
Ensuring all relevant documentation/paperwork is attached to the reactive job so call can be invoiced
PPM works may be phased in at a later time
Ad-hoc administrative duties
Operation and general CRM system

Requirements:
Ideally to have previous experience of service delivery support in FM, maintenance or engineering companies
Previous helpdesk and contract admin experience
Excellent customer services skills
Planning and scheduling skills
User of CRM systems (CAFM not required)
Good administrative skills

If you are interested then please click the APPLY button now
PRS are a leading specialist recruitment and search & selection consultancy within the Building Services, FM and Support Sectors.
Please note if you have not heard from us within 5 days, then your application has not been successful.
PRS is an equal opportunities employer