- Answer incoming customer inquiries by phone and email
- Places orders for customer by phone, email and fax for shipment from BPV for over 4000 products codes
- Determines requirements by working with customers
- Utilize a customer relationship application and /or database to record activities and research product information
- Provide support and assistance to the outside sales force
- Handle requests for returned product
- Work with other teams cross-functionally to resolve customer and sales force issues
We are a Global Workforce Management Solutions Company for more than 450+ clients ranging from Fortune 500/1000 to Start-Ups across various verticals like Technology, Financial Services, Healthcare, Life Sciences, Oil & Gas, Energy, Retail, Telecom, Utilities, Technology, Manufacturing, the Internet, and Engineering. We have been growing at a pace of 100% YOY sales revenue maintaining a healthy bottom line by adopting the best lean management practices and global delivery model. We have 15 local sales offices across US and 3 coast to coast Delivery centers in San Jose, CA; Dallas, TX and New Brunswick, NJ with our global COE in India, Canada, Malaysia & Dubai. We have the global presence in 9 countries and expanding our footprints further. Whether it’s a Fortune client, whether it’s a System Implementer or whether it is a Startup, our recipe for success - Exceed Expectations! Under Promise, Over Deliver.
Role: Customer Service
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