Trainee Technical Support

Motormax are seeking a Technical Support Trainee to join their team. This is a full-time, entry-level position offering hands on training and the chance to grow into more advanced technical responsibilities.

Motormax specialise in the design and production of innovative vehicle safety and security products. Their products range from cameras and digital video recorders through to reverse parking solutions and their customers range from individuals and small businesses through to extensive fleet work.

You'll have an interest or background in the vehicle sector, whether through auto installs, mechanical work, or a personal hobby involving vehicles and components would be a real advantage. You'll begin with the fundamentals, such as flashing software, before progressing into R&D, client support, and physical installations on exciting new projects.

As Trainee Technical Support you will need to have/be:

Exemplary customer service standards
Good knowledge of MS office
Excellent communication skills
Strong attention to detail
Strive to achieve high standards and take pride in any work undertaken
Excellent organisation and time management skills with an ability to meet deadlines
Ability to work co-operatively and collaboratively with all levels of employees, management and external agencies
Ability to act and operate independentlyDetails:

Salary: Minimum Wage
Working Hours: Full time, Monday - Friday, 9.00am - 5.00pm
Location: Shenstone, Lichfield
Duration: PermanentYou'll work towards carrying out the following duties:

To assist in projects ensuring timelines and deliverables
Technical liaison between factories and customers
Design spec for project work
To assist in all R & D involved in any new projects
To provide written briefs
Make site visits to monitor projects as required
To assist with prototype and new product installation on a mix of vehicles including cars, vans, HGV, Plant, Bus and Coach
To design spec sheets and instructions, including capturing images, recording technical information and specification to design customer installation and user guides
To provide both in-house and external technical training as required
To complete customer hand over with driver instructions
To provide technical support internally and to external customers, supporting the installation of our products
To evaluate and improve our customer support from inbound calls and customer feedback
To manage vehicle and product application guides including any amendments with new vehicle releases
To be included in the companies RMA process including testing and logging of parts.Benefits of working as Trainee Technical Support:

23 days plus bank holidays
Free onsite parking
Pension scheme