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DATE ADDED: Thu 11/10/2018

Help Desk / Technician Associate

West Hartford, USA


Job Description

Help Desk @ IT Direct


Who we are:

IT Direct is a Hartford-based Information Technology consulting firm that helps our partners leverage the power of technology to reach their business goals. We have developed a strong bond with our clients and a reputation for responsive, high quality, efficient work.


IT Direct provides its staff with a dynamic, positive, and high energy work environment. We are proud to have been listed among the 5,000 fastest growing privately held companies in the US for the last three years, among the Top 40 tech companies in Connecticut, and most recently listed by Inc. Magazine as one of “The 50 Best Places to Work in 2016” nationally. We know that our success depends on how well we serve our clients, and that this level of service will be determined by the quality of people that make up our team. As such we expect, and only accept the best.


What we are looking for:

We are currently looking for a Help Desk Technician Associate. Responsibilities include:

  • Troubleshoot hardware problems on desktop computers

  • Install and configure desktop operation systems

  • Work collaboratively with IT Direct’s existing support team

  • Be able to troubleshoot routine desktop/laptop and basic network problems

  • Be able to work with and provide basic support for Mac laptops and desktops

  • Be able to troubleshoot routine smart phone and tablet problems

  • Quickly learn new software products

  • Administer basic network devices and hardware print servers

  • Be able to effective manage multiple projects ranging in size and complexity


Who you are:

You are a detail oriented self-starter who takes ownership of your job responsibilities, and are able to communicate effectively with teammates, clients, and vendors. You work best in a bold, work-hard, play-hard, environment. You enjoy organization metrics, analytics, team camaraderie and multitasking, all while working in a fun environment. Requirements for the position are:

  • 1+ year recent, relevant experience in a helpdesk role providing PC support

    • OR recent relevant degree or technical school certificate

  • Preferred certifications: A+, Network +, Windows Desktop

  • Preferred work experience: Managed Service Provider or Consulting environment

  • Preferred systems experience: ConnectWise, Labtech, ESET

  • Strong critical and analytical problem solving skills

  • Excellent verbal and written communication

  • Exceptional attention to detail and highly organized

  • Comfortable multi-tasking

  • Vibrant and willing to contribute to a fun atmosphere


What we offer:

  • Competitive pay

  • Quarterly Bonuses

  • Progressive PTO

  • Medical/Dental/Vision/Life/Disability available

  • Tax deferred retirement plan with company match

  • Career Development and Coaching

  • Fun work environment!


If you are interested and would like to hear more, please apply with your cover letter explaining why you would be a good fit, how you would enhance our culture, your current and desired salary, and resume.

Role: Help Desk / Technician Associate
Job Type:
Location: West Hartford,

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