Salary: Up to £50,000 per annumLocation: Leeds Contract Type: Full-time, Permanent

Are you an experienced leader with a passion for delivering operational excellence? We’re looking for a Scheduling Manager to lead, develop, and inspire our team of schedulers, ensuring our customers receive a seamless and efficient installation and appointment experience.

As the Scheduling Manager, you will oversee day-to-day scheduling operations, ensuring that customer installations and appointments are planned, allocated, and completed efficiently. You’ll lead a team of schedulers responsible for balancing workloads, managing jeopardy situations, and maintaining outstanding levels of customer service.

Your focus will be on continuous improvement — optimising scheduling processes, developing team capability, and driving performance against key service metrics.

• Lead, motivate, and develop a team of schedulers to deliver an exceptional customer experience.

• Oversee the end-to-end scheduling process, ensuring efficient use of resources and timely completion of customer appointments.

• Identify and manage potential jeopardy situations to minimise service disruption.

• Collaborate with operational and field teams to optimise capacity and improve service delivery.

• Monitor performance metrics, analyse trends, and implement process improvements.

• Drive a culture of accountability, collaboration, and continuous improvement within the team.

• Proven experience managing a scheduling, planning, or coordination team in a fast-paced environment.

• Strong leadership skills with the ability to coach, motivate, and inspire others.

• Excellent organisational and problem-solving abilities.

• Confident using scheduling and workforce management systems.

• Customer-focused mindset with a drive for operational excellence.

• Effective communicator with a collaborative approach.

• Competitive salary up to £50,000

• Hybrid working options

• 25 days annual leave + bank holidays

• Pension and benefits package

• Opportunities for professional development and career progression

Join us and play a key role in shaping how we deliver exceptional service to our customers every day.