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DATE ADDED: Wed 17/10/2018

Customer Service Representative - MUST ENJOY SALES

Oak Brook, USA
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COMPANY: BLANK SPACE BRANDING

Job Description

Recent College Grads Welcome!

 

The Customer Service Representative maintains the daily operations of the customer service and sales team. This position develops, implements and maintains processes, procedures and programs to improve customer service and is responsible for promoting company standards and engaging employees to drive customer loyalty and customer engagement through customer service.

 

Essential Duties and Responsibilities:

  • Supports programs that drive team performance toward departmental and organizational goals.
  • Assist customer service and sales team toward achievement of operational goals.
  • Hires and provides training for new and/or less experienced customer service and sales staff.
  • Reviews and evaluates work to ensure quality and timeliness
  • Investigates and researches escalated customer service inquiries.
  • Ensures employees behaviors are focused on improved customer satisfaction to drive customer loyalty.

 

Qualifications:

  • Required: Associate's Degree
  • Preferred: Bachelors Degree

 

This is an entry level position that we will train into a management position if successful.

Immediately hiring for this entry level customer service position.

 

JOB REQUIREMENTS:

Other Knowledge, Skills or Abilities Required

  • 1 to 3 years Customer Service experience
  • Ability to cross train and develop team members
  • Ability to perform Account Retention
  • Excellent verbal and written communication
  • Ability to multi task and to react well under pressure and treat others with respect
  • Identifies and resolves problems in a timely manner
  • Prioritizes and plans work activities
  • Focuses on solving conflicts and listening to others without interrupting
  • Work efficiently and effectively, both independently and as a team
  • Balances team and individual responsibilities and helps build a positive team spirit
  • Adapts and able to deal with frequent changes in the work environment
  • Able to manage difficult or emotional customer situations and respond promptly to service requests to meet customer commitments.

 

This is an entry level position: We are looking for someone that is trainable!

Company Description
Blank Space Branding is an independently owned and operated marketing and consulting company. We specialize in brand development and product placement for small companies and start-ups. We pride ourselves on using innovative techniques to not only develop a brand for our clients, but also successfully launching them into the marketplace.


Role: Customer Service Representative - MUST ENJOY SALES
Job Type:
Location: Oak Brook,

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