Business Development Center Representative / BDC Agent
Business is booming at Country Hill Motors and we are accepting applications and conducting personal interviews to increase our internet sales and customer retention.
The BDC Agent is responsible for generating sales appointments with customers that contact our dealership via the internet to purchase new and/or pre-owned vehicles. This individual delivers a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner. This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest. The BDC Internet Sales Agent will be trained to understand all products and services offered, will become knowledgeable of inventory as well as financing and incentive programs.
Make outbound calls daily/able to sit for long periods at a time.
Execute an inbound and outbound phone script to build rapport and set sales appointments.
Input/maintain information captured during phone calls into the CRM(customer relation management) software.
Keeping track of your daily calls, emails, and appointments.
Obtaining minimum call metrics and other KPIs (Key Performance Indicators).
Handle and provide rebuttals to customer objections.
Organize workflow to meet department time-frames.
Direct sales questions to sales management.
Communicate and coordinate with internal departments.
Quantify daily tasks into comprehensive recaps.
Must be able to work full time including Saturdays
Prior Sales and call center experience a plus.
Car dealership experience a plus.
Knowledge of basic computer functions & typing.
Knowledge of customer service principles and practices.
Equal Employment Opportunity
We are an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status
Role: Business Development Center Representative / BDC Agent
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