Scope of Position:
The Referral Services Representative is responsible for providing first class customer service and ensures that all necessary patient data is completed and coordinated properly, accurately and thoroughly. The Referral Services Representative provides customer satisfaction to both internal and external customers and strives to continuously improve service delivery.
Primary Responsibilities and Specific Duties:
Participate in team meetings to communicate and address patient care and operational requirements.
Answer the telephone in a courteous and professional manner.
Take accurate, detailed messages from patients for providers and other office staff.
Answer phone queries from other medical facilities, public health units, etc.
Assist with routine office duties as needed.
Accurately processes referrals and orders, including the timely tracking of referrals and orders for completion.
Perform a variety of duties associated with referring patients to other specialist or institutions for additional health care.
Review and explain the referral process to the patient including, but not limited to steps that are involved, who the referral providers are and how to contact a hospital or referral specialist office.
Obtain insurance authorization as needed.
Ensure all necessary consents are available, or make arrangements to obtain them.
Process all incoming and outgoing patient data information to ensure appropriate coordination and continuity of patient care.
Forward all Release of Information requests to appropriate vendor.
Responsible for monitoring faxes and accurately attaching documents to correct patient account, using appropriate naming conventions.
Maintain patient confidentiality at all times in accordance with HIPPA regulations.
Perform other duties as assigned.
High school diploma or equivalent is required; some business classes, vocational/technical training preferred.
At least 1 year previous experience in a medical office setting and knowledge of E-Clinical software or equivalent is required.
Skill in creating an atmosphere conducive to customer friendly relations by providing, memorable, courteous, friendly and prompt customer service.
Bilingual (English/Spanish) communications skills helpful.
Ability to show courtesy and respect to all customers.
Ability to be a team player.
Ability to effectively handle multiple tasks in a fast paced environment.
Ability to identify problem issues and determine the appropriate course of action/redirection within department guidelines required to resolve issues.
Ability to resolve issues of conflict in a tactful and professional manner and to effectively diffuse irate callers; typing and computer skills.
Able to work flexible hours as needed.
Community Health Centers, (CHC) is a private, non-profit organization that provides healthcare services to insured, uninsured, under-insured, and under-served children and adults within Central Florida. We are a Federally Qualified Health Center (FQHC) organization that began its operations in 1972 in Apopka, Florida. We now provide care to nearly 60,000 patients each year in the Apopka, Bithlo, Clermont, Forest City, Lake Ellenor, Leesburg, Meadow Woods, Pine Hills, South Lake, Tavares and Winter Garden communities!
Our mission is simple, to provide quality and compassionate primary healthcare services to Central Florida's diverse communities.
We offer a variety of quality services, such as: Family Medicine, Internal Medicine, Pediatrics, Obstetrics, Optometry, Dentistry, Lab, Pharmacy, X-Ray, Case Management, Gynecology, Family Planning and Behavioral Health.
As a group of highly ambitious individuals who work together to support and inspire each other in our mission to provide affordable health care to the residents of Central Florida. We look for employees who will embrace serving with respect, who strive to excel in their field, and those who are strong team players.
Role: Referral Services Representative - Leesburg
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