Service Engineer

Service Engineer

North West

£competitive

We are currently seeking a skilled Service Engineer to join our long term client to take charge of the day-to-day maintenance, repair, and servicing of a diverse range of print devices. Your role will involve diagnosing and resolving technical issues, performing preventive maintenance, and assisting with equipment installations.

Key Responsibilities:

• Utilise strong technical troubleshooting skills to address a variety of technical issues.
• Read and interpret technical manuals and diagrams accurately to facilitate repairs.
• Provide excellent communication and customer service to interact with clients effectively.
• Address issues across all product ranges and provide feedback on training needs to the Technical Manager.
• Demonstrate equipment functionality and provide customer training during installations.
• Manage personal stock of relevant parts for quick and efficient service.
• Identify sales leads and manage chargeable calls to contribute to business growth.
• Gather and relay customer feedback to continually improve service quality.
• Attend relevant training courses to enhance skills and knowledge.

Qualifications:

• Experience in servicing and maintaining photocopier machines, particularly Ricoh, Xerox, or Epson.
• Possess relevant certifications or qualifications in photocopier servicing.
• Good understanding of Health and Safety protocols.
• Basic technical and PC skills.

If you're ready to take on this challenging yet rewarding role and ensure our customers receive a First Class Service, apply now and become part of a great team with a good reputation