Housing Officer / Tenancy Sustainment Officer
Location: Woodford Green (Office-based with travel)
Contract: Temporary (3-6 months)
Hours: Full-time, 36 hours per week
Start Date: ASAP
Rate:

* PAYE: £142.20 per day

* Umbrella: £187.00 per day

About the Role

An excellent opportunity has arisen for an experienced Housing Officer / Tenancy Sustainment Officer to join a busy local authority housing team on a temporary basis.

Working within a community-focused environment, you will play a key role in supporting vulnerable residents to sustain their tenancies and maintain safe, stable living conditions.

Key Responsibilities

* Identify vulnerable residents and provide tailored tenancy sustainment support

* Work closely with partner agencies to ensure residents receive appropriate care and services

* Support tenants with rent management and prevention of tenancy breaches

* Address complex issues including hoarding, mental health, and social challenges

* Manage anti-social behaviour cases proactively, including:

* Case investigation and resolution

* Liaising with all parties involved

* Maintaining accurate and detailed records

* Provide practical support such as completing forms and signposting to relevant services

* Engage in lone working across housing estates and communities

About You

We are looking for a resilient and proactive individual who can confidently manage challenging situations.

You will have:

* Previous experience in a housing, tenancy sustainment, or similar role

* Strong knowledge of safeguarding and supporting vulnerable individuals

* Experience handling anti-social behaviour cases

* Excellent communication and problem-solving skills

* The ability to remain calm and professional in confrontational situations

* Strong attention to detail and case management skills

* A creative approach to resolving complex tenancy issues

Essential Requirements:

* Full UK driving licence and access to a vehicle (daily use required)

* Ability to work independently and manage a varied caseload

* Eligibility to work in the UK

Additional Information

* This role is inside IR35

* Interviews will be conducted face-to-face

* Candidates must be able to provide full work history and references

If you're passionate about supporting communities and making a real difference in people's lives, this is a fantastic opportunity to step into a rewarding and impactful role