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DATE ADDED: Wed 13/05/2020

2Nd Line IT Helpdesk Support Engineer

Stourbridge, UK


JOB TYPE: Permanent, Full Time

SALARY: £20,000 - £24,000

This is a fantastic opportunity to join a growing and friendly IT Support Company based in the West Midlands. On a day to day basis you will be office based and responsible for providing 1st and 2nd line support via the helpdesk. As a business they have ambitious plans of growth over the next 3 years and understand that their people are an important part of what enables this to happen. They are looking for enthusiastic people to join their team of skilled engineers offering IT support. Under the leadership of the services manager and with continuing investment in personal development the successful candidate will be given plenty of room to progress their skill set whilst providing exceptional support to their customers. The ideal candidate will have, as a minimum, a basic understanding of standard IT technologies (to include desktop, firewall, networking, backup, printers, some server work) and have a strong desire to deliver high quality service to external customers. The successful applicant must also have excellent communication skills and conduct themselves in a professional manor at all times. You will have a minimum of 3 years' experience working in a similar helpdesk role covering the below key experience topics. Some support tickets may be escalated to a site visit where required and you would be responsible for attending. The majority of their customers are within a 50 mile radius of their two offices based in Stourbridge and Birmingham. Key Experience: The ideal candidate would have extensive knowledge covering all points below but we would also invite for interview applicants that cover a majority but not all. - Remote/ Desktop Support to end users - print / logon / internet / email issues etc. - PC/ Server/ Network Infrastructure Support - Maintain and monitor backups for customers - Vendors Include Windows Backup, Symantec, Shadow Protect, Veeam - Provide general administration of customers networks such as creating new users, updating group membership, setting NTFS Permissions and health checks - Dealing with 3rd parties - logging hardware warranty issues / liaising with software vendors - Deployment of software and patching - Following strict Helpdesk Software procedures and keeping the clients well informed on progress - Windows 7/ 8/ 10 + Office 2010/ 2013/ 2016/ 2019 - Maintain and configure Anti Virus software - Deal with basic customer enquiries - Hardware Firewalls and routers - understanding of IP routing and no NAT setups including VPN - Supporting internet connectivity via an ISP - ADSL / FTTC / Leased Line etc. - Office 365 - Triage tickets and escalate when necessary Essentials: - Must have some relevant vendor qualifications; Microsoft Certification - Must have a full UK driving license and have own transportation - Experience working for an MSP would be highly advantageous
Role: 2nd Line IT Helpdesk Support Engineer
Job Type: Permanent, Full Time
Location: Stourbridge, West Midlands, West Midlands

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