Purpose:

The Operations Supervisor accomplishes department objectives and day to day tasks by

supervising staff, organizing and monitoring work process.

Job Title: Operations Supervisor

Contract: Full Time, Permanent

Location: Coleshill, Birmingham - B46 1HQ

Salary: £36,000 per annum

Hours of work: Mon-Fri, 50hrs/wk

Reporting to: Operations Manager

Main Duties:

• To ensure that the team have planned and managed all vehicles operating from

  effectively and profitably

• Day to day supervision of the drivers and the office team
• Be prepared to step in and cover resourcing issues/ gaps as and when required
• Ensure the team are updating and progressing accordingly

• Ensure that the jobs allocated to drivers are done so meeting the requirements of

  the Working Time Directive/driver hours regulation

• Be one of the main points of contacts for staff during the shift.
• Ensure that all jobs are priced and closed off & invoiced when completed
• Liaise with Drivers and Customers in relation to delays and possible issues

• Updating any relevant spreadsheets to reflect the service standards for our

  customers.

• Answer telephone calls and deal with requests being made from internal and

  external customers.

• Provide strong leadership, direction and mentoring, thereby fostering and

  sustaining co-operation and team spirit.

• Monitor Sub Contractors and agencies to ensure that they efficiently and

  effectively provide needed services while staying within budgetary limits

• To oversee all areas ensuring daily tasks are complete

Experience:

• A high level of Customer Care and a strong administrative background is required.
• Experience of supervising/ managing people
• Practical knowledge of Drivers Hours
• Knowledge of the Logistics industry
• Managing own time, planning and performance on a day to day basis
• Promoting company values and creates strong team spirit and loyalty
• Developing and maintaining long term working relationships with internal and external customers

Skills & Attributes:

• Excellent communication skills both written and verbal, and a fantastic telephone

  manner are essential.

• Attention to detail with good organisational skills and the ability to prioritise

  workload

• Experience gained within a similar role desirable.
• This position requires excellent IT skills with an ability to learn new procedures.
• Implementing new procedures and at times writing them.
• Positive attitude
• Great people skills and management skills, with the ability to influence others.

• The ability to multi-task and to task manage and prioritise workloads to reflect the

  requirements of the day.