Service Controller - Special Purpose Vehicle Company (Preston)
Salary: £32,000 - £34,000 per annum (depending on experience)
Location: Preston Hours: 39 per week Permanent

Are you looking for a dynamic, customer-focused role within a leading special purpose vehicle company? We are currently seeking a Service Controller to join our Preston-based team. This is a fantastic opportunity to play a central role in a fast-paced service operation supporting specialist vehicles.

About the Role:As a Service Controller, you'll be the key interface between our customers and engineers—coordinating service requests, planning engineer workloads, and ensuring smooth operations across the board. You'll help manage the day-to-day running of our service centre, using tools like SAP to drive efficiency and deliver outstanding customer support.

Your Core Responsibilities:
Handle and log customer service requests, taking full ownership from start to resolution.

Schedule daily engineer workloads and coordinate job planning.

Create job cards, raise notifications, and order required parts.

Manage machines on contract maintenance and update planners.

Ensure accurate job sheet processing and follow-up calls post-service.

Provide timely and professional communication with customers and team members.

Support onsite meetings and H&S initiatives.

Working Hours:
Monday to Thursday: 8:00am - 4:45pm

Friday: 8:00am - 3:45pm

(Includes a 45-minute unpaid break each day)

What We're Looking For:
Experience in a service coordination or scheduling role (automotive/engineering background is a plus)

Strong organisational and communication skills

SAP or similar system experience (preferred, not essential)

A team player with a proactive, problem-solving mindset

What's in It for You?
Salary: £32,000 - £34,000 (depending on skills/experience)

Bonus: Profit-Related Bonus Scheme (5% of basic salary)

Holidays: 25 days plus Bank Holidays

Pension: Personal Pension Scheme

3.5% employee 5.5% employer contribution

5% employee 7.5% employer contribution (after 3 months)

Life Assurance: 5x basic salary (from day one)

Extras:

Discount Shopping Portal

Free On-Site Parking

Cycle to Work Scheme

Employee Assistance Programme (EAP)

Access to Training & Development

Mental Health First Aiders on-site

Join a company that values technical excellence, service quality, and employee wellbeing. If you're ready to take the next step in your career and thrive in a role where every day is different, we'd love to hear from you!

Apply now to become part of a respected leader in the special purpose vehicle industry.

INDKA