Complex Works Coordinator X 3

3 Month Contract | Upto £25 per hour | North West London (Hybrid)

We're supporting a major Housing Association with the urgent appointment of three Complex Works Coordinators to help manage high-risk repairs and Awaab's Law related cases.
This is not a basic admin role. You'll be the first point of escalation for complex repairs, managing cases end to end and ensuring contractors deliver to target.

What you'll be doing

• Managing complex repairs and project works
• Owning damp & mould processes and trackers
• Handling aged WIP and high-profile complaints
• Preventing escalation to disrepair claims
• Managing contractors against contractual targets
• Allocating surveyor inspections and tracking actions
• Managing cases via MS Dynamics (Customer Hub) and NEC
• Delivering actions from FRA and HHSRS surveys
• Triage and prioritisation of high-risk repairs

What we need

• Social housing repairs background essential
• Strong case management and escalation handling
• Experience managing contractors and performance
• Confident working under pressure
• Highly organised with excellent communication skills
• Able to prioritise competing workloads
• Comfortable analysing data and updating systems accurately

You'll need to be proactive, commercially aware and confident making decisions to close cases effectively.
Immediate start available