Job description
My client are well recognised manufacturer of water boosting and pump solutions and are currently needing a Customer experience Coordinator to join the business as part of the customer team. If you are a professional, courteous character with strong attention to detail and organisational skills then look no further, as this is the job for you!
 
Customer Experience Coordinator
 
Permanent
Monday-Thursday  8am-5pm
Friday 7-4

(Hybrid working Available)
 
Key Roles & Responsibilities as a Customer Experience Coordinator:

Responding to Customer Telephone Calls and Emails
Sales Order Processing (SOP) and Purchase Order Processing (POP)
Monitoring and management of various inboxes, and other administrative tasks to support the wider Customer Support Team
Produce and send Order Acknowledgements to customers and complete delivery update calls
Liaison with numerous areas of the business including Logistics, Purchasing and Accounts.
Ensuring timely Sales Order Processing and effective handover to the procurement and production team in line with the project delivery requirements
Answering mainline incoming meeting performance metrics
Essential Experience as a Customer Experience Coordinator:

Experience in working with customers who purchase technical equipment
Excellent written and verbal communication skills comfortable in networking with internal and external contacts
Competent Level of IT Skills

If you feel you're a good fit for this position, please click 'apply