Senior Aftermarket Manager

Coventry | £70,000 - £90,000 + package

Overview

A senior leadership opportunity to take full ownership of aftermarket operations across a nationwide business. This role is central to driving service performance, parts revenue, and operational efficiency across an established and growing customer base.

You will lead the aftermarket function end-to-end, covering parts, service, contracts, and site operations.

The Opportunity

* Lead and develop the entire aftermarket and maintenance function

* Drive growth across parts, service, and long-term support contracts

* Build and manage a high-performing service and operations team

* Implement structure, processes, and best practice across the department

* Play a key role in the continued growth of the business

Key Responsibilities

* Full ownership of aftermarket operations across the UK

* Management of parts sales, service delivery, and maintenance activities

* Leadership and coordination of service engineers and site works

* Ownership of service contracts and ongoing customer support

* Oversight of machine warranty processes and technical support

* Development of parts, procurement, and stock management strategy

* Management of yard operations and logistics at the Coventry site

* Supplier management and development of key relationships

* Budgeting, forecasting, and performance management

* Driving operational efficiency, service quality, and customer satisfaction

About You

* Proven leadership experience within heavy plant, quarrying, material handling, industrial machinery aftermarket

* Strong technical understanding of crushing, screening, or similar equipment

* Track record of managing service teams and driving aftermarket performance

* Commercially aware with strong operational control

* Confident managing suppliers, customers, and internal stakeholders

* Able to bring structure, accountability, and performance into a growing function

Requirements

* 5+ years' experience in a relevant aftermarket/service leadership role

* Degree educated (or equivalent experience)

* Strong systems knowledge (MS365, SharePoint, Salesforce or similar)

* Full UK driving licence

* Willingness to travel nationally as required