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DATE ADDED: Wed 17/10/2018

Field Service Technician - Nielsen Television Ratings

Charlotte, USA
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COMPANY: NIELSEN

Job Description

Nielsen is known for our work in TV and Radio Ratings. Since 1923, we have studied consumers in more than 100 countries. We give a complete view of trends and habits worldwide on what people watch, listen to and buy.

The Nielsen Field Representative position provides the opportunity to combine technical aptitude with outstanding people skills while working a non-traditional schedule including evenings and weekend hours.  Field Representatives are available to take customer calls and are responsible for maintaining a designated customer base of up to 100 Nielsen Families/Households.

What does a Field Representative do?

Field Representatives build and maintain relationships with Nielsen Families/Households and educate Panel Members on the proper use of our equipment. Field Representatives install, maintain and troubleshoot proprietary hardware and software in our sample homes to capture three screen audience measurements - Mobile, Online, and TV.  

 

What does a Field Representative do?

  • Establish and maintain long-term relationships with assigned Nielsen Families/Households

  • Install Nielsen measurement equipment in newly assigned Nielsen Families/Households

  • Drive to selected homes within a designated territory, using a company-provided vehicle

  • Identify problems and troubleshoot data/equipment

  • Ensure collection and transmission equipment is properly installed and configured to transmit necessary audience data

  • Respond to calls from assigned Nielsen Families/Households and ensure equipment is maintained and operating effectively

  • Prioritize, schedule and complete all work in compliance with established policy and guidelines in assigned territory

  • Accurately collect and report demographics and audience information using Nielsen proprietary software

  • Educate and coach Panel Members on proper operation and usage of Nielsen equipment

  • Negotiate and maintain cooperation of Panel Members, solicit additional participation in Nielsen samples, such as PC measurement, portable video, and others

What are the minimum qualifications?

We are looking for passionate, persuasive and people-loving associates like you to join us. This role requires you to:

  • Enjoy meeting and interacting with strangers
  • Demonstrate the ability to "sell” selected participants on the importance of participating in the Nielsen Ratings
  • Bring relevant work or volunteer experience that includes customer service, market research, census bureau research, in-field research, social service, door-to-door sales, campaign canvassing, etc.
  • Work remotely and manage a non-traditional schedule that includes evenings and weekends
  • Meet minimum education requirements: High School Diploma or GED with 2-5 years equivalent work experience
  • Show proficiency using a tablet and smartphone including the use of e-mail, spreadsheets, and other applications
  • Pass a comprehensive background check, including criminal and motor vehicle record required
  • Have a valid driver’s license, car insurance, and satisfactory driving record

What does the benefits package include?

Our comprehensive benefits package is effective day 1 of employment. That's right– We provide you with full benefits on your first day of work. We are happy to offer you various health and well-being benefits, unlimited career and high earning potential, top-of-the-line training, paid time off, and a company car to just name a few.

  • Extensive paid sales training program. May require travel in various markets for training – lodging and transportation included
  • Competitive compensation that includes annual base salary, performance-based bonus plan (highest performers earn up to six (6) figures), the potential for paid overtime, and language pay differential to those who qualify
  • Company car, including insurance, gas, and maintenance saving you as much as $8,000 per year
  • Tablet, home printer, and cell phone with your monthly talk and data service provided
  • 401(k) Plan with company match and Employee Stock Purchase Program
  • Tuition reimbursement
  • Paid time off to encourage time for you to find balance, rest, and re-energize: 10 vacation days, 6 personal days, 7 company holidays, 10 sick days, maternity leave (10 weeks) and paternity leave (2 weeks)
  • And many other outstanding employee benefits

 

Company Description
Nielsen is known for our work in TV and Radio Ratings. Since 1923, we have studied consumers in more than 100 countries. We give a complete view of trends and habits worldwide on what people watch, listen to and buy.


Role: Field Service Technician - Nielsen Television Ratings
Job Type:
Location: Charlotte,

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