New Homes Customer Care Coordinator - Residential Property

Location: Enfield | Salary: £31,000 pro rata | Hours: Monday - Friday, 9:00 - 17:30
Start: Immediate

Are you passionate about residential property and helping people? This is your chance to join a busy, well-respected new homes team building new homes in North London.

Why you'll love it here:

• Career growth: Opportunity to work across multiple developments, including upcoming sites in Greenwich and Watford, and potentially secure a permanent role.

• Hands-on experience: Gain real responsibility in new homes customer service, learning the skills to move into senior property roles.

• Make a difference: Help residents settle into their new homes, support regeneration projects, and see the tangible results of your work.

• Supportive culture: Training, guidance, and a friendly team who value their staff - happy staff = happy residents!

You'll be directly supporting residents across multiple developments, learning the ins and outs of property customer service, and gaining hands-on experience that will fast-track your career.

What you'll do day-to-day:

• Be the first point of contact for residents on your allocated sites, answering enquiries, managing snagging issues, and overseeing aftercare and warranties.

• Work closely with customer service managers and site teams to make sure residents feel supported from purchase to move-in.

• Keep the CRM system (COINS or similar) accurate and up to date with all interactions and progress.

• See the impact of your work every day, from helping a family settle into their new home to ensuring developments run smoothly.

Who we're looking for:

• Experience in residential property customer service, new homes, estate agency, or property admin.

• Strong communication skills and confidence on the phone and face-to-face.

• Highly organised, proactive, and detail-focused, with the ability to manage multiple sites.

• Eager to learn new systems and develop property expertise, with ambition to progress.

• Passionate about delivering excellent customer experiences.

If you're ready to take the next step in your property career, apply today and make an immediate impact on residents' experiences.