Key Responsibilities:

* Operate independently as a mobile worker on responsive maintenance tasks.

* Manage daily workload effectively in response to scheduled calls.

* Carry out all work safely and to high-quality standards.

* Engage with residents to resolve issues or complaints professionally and respectfully.

* Ensure compliance with relevant regulations, industry standards, and legal obligations.

* Deliver a 'right first-time fix' approach to all assigned tasks.

* Undertake various trades-related tasks, including:

* Tiling

* Painting & decorating

* Basic plumbing

* Basic carpentry

* Complete weekly van checks to ensure vehicle safety and roadworthiness.

* Use company-issued tablets in accordance with Synergize policies for job tracking and updates.

* Promote the client's 'families first' culture in all interactions.

* Encourage and maintain a strong health and safety culture, addressing any risks or concerns.

Person Specification:

* Strong problem-solving skills with a collaborative mindset.

* Excellent time management and ability to work independently.

* Positive, proactive "can-do" attitude.

* Professional and courteous customer service skills.

Experience & Knowledge:

* Proven experience in one or more relevant trades.

* Previous experience in a social housing environment is preferred.

* Demonstrated ability to meet performance targets and deadlines.

Qualifications:

* Relevant City & Guilds or NVQ trade qualification(s).

* Full, clean UK driving licence.

* Ability to pass security clearance checks