Road Freight Operations / Customer Service

Summary: You will be responsible for providing excellent customer service to clients, resolving inquiries and ensuring customer satisfaction.

Hours: 37.5 Per Week Excluding Lunch . Monday - Friday (Apply online only)

Salary: 32-38K per annum .

Holidays: 20 Days + Bank holidays

Key responsibilities:

* Answer phone calls and emails from customers in a timely and professional manner.

* Maintain accurate records of customer interactions.

* Liaise with various carriers and hauliers and other offices.

* Taking bookings by telephone and email

* Quoting own service and any forwarding jobs - Sales Support.

* Building /creating jobs (multi-freight)

* Customs preparation - CDS / Thyme-it / TSS entries

* Booking in final deliveries

* Filing and post

* Processing POD's and Invoices.

Skills required:

* Mature and dynamic personality, which enables the focus of interaction with colleagues to be proactive.

* A good understanding of how important customer satisfaction and trust is to the business.

* Good customer service skills

* Proficiency in Microsoft office

* Ability to work independently and part of a team

* Good organisational skills

* Good communications skills, including the ability to communicate effectively at all levels

* IT literate

* Time and self-management skills

* Enthusiasm & willingness to learn

Experience required;

* Minimum 3 years previous experience within a similar role will be required