Junior Sales Support Engineer

Location: Tunbridge Wells (office-based, with regular customer visits)Salary - £26,000 - £28,000 + Employee Ownership Benefits, Professional Growth, Health & Wellbeing Benefits, Pension Scheme + more

The Junior Sales Support Engineer supports the Sales Team by maintaining strong client relationships, assisting with quotations and tenders, and helping identify new business opportunities. This role ensures smooth sales operations, accurate record-keeping, and effective client communication, while developing both technical and commercial knowledge.

Key Responsibilities

Client Interaction & Support

• Build and maintain strong relationships with new and existing clients.
• Communicate clearly and professionally to develop trust and long-term partnerships.
• Identify opportunities to have Total Control specified/nominated for new projects.
• Support Account Sales Managers in achieving invoice sales targets.

Quotation & Tender Support

• Prepare accurate, competitive, and technically sound quotations.
• Ensure tenders are submitted on time to meet client deadlines.
• Follow up on quotations to maximise business conversion.

Sales Process & Opportunity Management

• Proactively contact existing clients to generate new opportunities.
• Visit sites and client offices as required.
• Identify discrepancies in projects early and advise clients.
• Prioritise opportunities based on return-on-effort and strategic value.
• Collaborate with Account Sales Managers and Sales Directors on leads and introductions.

Technical & Commercial Acumen

• Understand client needs and align proposals with key buying motives.
• Maintain familiarity with pricing structures to ensure competitiveness and profitability.
• Assist in the smooth handover of new control system projects to the Contracts Support Department.

Administrative & Operational Support

• Maintain accurate and up-to-date customer records and files.
• Manage time effectively to maximise productivity.
• Follow internal systems and procedures to support sales efficiency.
• Keep documentation organised in line with company standards.

Skills & Qualifications

• Excellent communication and relationship-building skills.
• Strong attention to detail and ability to meet deadlines.
• Commercial awareness and understanding of market positioning.
• Proactive, professional, and initiative-driven mindset.
• Technical curiosity with willingness to learn and grow.
• Proficient in computer literacy (MS Office and CRM systems).
• Ability to interpret basic control systems and technical documentation (training provided).

General Expectations

• Work collaboratively across the Sales Team to achieve shared objectives.
• Participate in training and show a commitment to professional development.
• Maintain clear, professional communication with clients, suppliers, and colleagues.
• Comply with all company policies, procedures, and authority structures.
• Honour commitments, manage tasks responsibly, and delegate where appropriate.

SER-IN