UNDERSTANDING, SERVICE, TRUST
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Customer Service Coordinator
Egham Surrey salary circa £25,500

A leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.

Our immediate requirement is for an experienced Customer Service PMV Coordinator to be a key part of our Egham team, taking full responsibility for all service-related matters to support the Clients. Although the candidate will be working as part of a larger team they will have an assigned client base for which they will take primary ownership and responsibility.

This is an exciting opportunity for an exceptional, experienced Customer Service PMV Coordinator to join an established operation with scope to drive and enhance the service at every opportunity.

Key Responsibilities

Direct Client communication
Helpdesk support for planned Preventative Maintenance Visits
Helpdesk support for post PMV fault calls
Case logging, Updating & Ticket Resolution
Engineer Resource coordination & Diary Management including local partners
Coordination of loans and repairs in support of Client cases
Coordination of logistics in support of Client cases
Coordination of arranging hotels and flights for Engineers
Processing Engineer PMV reports
Client Reporting
Working closely with the Account Manager to provide the best possible support for the Client
Help develop operational processes for proAV Service Helpdesk
Processing of Purchase orders, including GRN process for supplied goods or services & Purchasing order invoice processing
Sales quotations
Any additional administration necessary to support the above helpdesk role Desirable skills

Microsoft Dynamics 365 software
Helpdesk and Client contact experience
SAP knowledge
Microsoft Office products
Ability to multi-task and prioritise
Good communicator on both telephone and email
Good attention to detail
Organised
Good at coordinating multiple activities simultaneously

Benefits:

*Working at the office Monday -Friday shifts covering 7am-7pm early and late own transport essential
* 3% pension contribution (after 3 months probation period)
* 23 days holiday in first year (holiday years rising after length
of service January to December) to 25 during 3rd year
* Death in service benefits (3 x annual salary)
* Private medical insurance (after 6 months probation period)
* Join a company who will value you