Kindred West County Center
Reports To: Director of Operations
The purpose of this position is to supervise the staff, oversee all sales, and manage operations for an individual location.
Leads by example by providing quality customer service
Acts in the best interest of the customer
Delivers above and beyond service
Drive store volume and enhance customer experience with a focus on experience.
Greet customers in a timely professional and engaging manner.
Incorporate product knowledge in the selling process.
Demonstrate ownership, accountability and initiative.
Handle any customer service issues in a positive manner; consistently follow up on sales and customer service issues.
Ensure the security and privacy of all customer and vendor information.
Promote Kindred by informing customers of clients of any sales or upcoming events.
ESSENTIAL FUNCTIONS/ KEY COMPETENCIES
Delivers performance counseling
Provides timely and constructive feedback to associates.
Receives feedback in an open and receptive manner.
Takes ownership of self development.
Drive store volume and enhance customer experience with a focus on education.
Consistently seek new trend and product knowledge.
Conduct product knowledge and sales training seminars regularly.
Able to identify talent and develop others
Can self assess and course correct.
Receptive to feedback and able to modify as necessary.
Develops and executes strategies to drive business.
Operates business profitably and minimize potential for loss.
Utilizes sound systems and routines to maximize payroll efficiency.
Ensure individual store goal is met and customer service remains paramount; this includes full Profit and Loss responsibility, overseeing controllable expenses, and suggesting cost saving measures.
Role: Store Manager - Independence Center
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