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DATE ADDED: Mon 08/10/2018

Level 1 Technical Support Representative

Nashville, USA
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COMPANY: HIGH TIDE TECHNOLOGIES

Job Description

We are seeking a Level 1 Technical Support Representative to join our team! You will provide phone-based technical support to distributors and customers by researching & answering questions, troubleshooting problems, and setting up web-based installations.

Responsibilities

  • Provide phone-based support for customers and distributors who are either installing units or troubleshooting problems in the field
  • Take input from customers and configure users’ websites
  • Conduct satisfaction interviews with existing customers
  • Update tracking matrices & company-wide software-based applications for organizational purposes

Qualifications

  • Adequate computer skills (Google Apps, MS Excel, Trello, Slack)
  • Customer-first attitude
  • Positive and professional demeanor
  • Good communication skills
  • Teachable attitude: willingness to learn
  • Ability to work with numbers in different number systems (decimal, binary, hexadecimal)
  • Must have a good understanding of the Internet
  • Ability to manage simultaneous projects & tasks is a must
  • Experience in the water and/or wastewater industries is a plus

Hours

  • Company office hours are 8 AM to 5 PM. Flexibility to accommodate a regular after-hours support schedule is required.

Compensation

  • Salary based on experience.

Company Description
High Tide Technologies is a cloud-based SCADA company that enables users to monitor & control their systems from anywhere without spending a fortune. The simple & secure solution uses field units, satellite, cellular or Ethernet communications, and the Internet to monitor and provide automatic control of users systems.


Role: Level 1 Technical Support Representative
Job Type:
Location: Nashville,

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