Universal Security is a well-established and dynamic independently owned provider of manned security services in London and the South East. We are continuing a period of significant growth and are seeking an experienced Contracts Manager to supplement our existing team who are dedicated to providing exceptional service.

Key Responsibilities

• Managing a diverse portfolio of business - providing best in class service.
• Developing and maintaining client relationships whilst providing a professional service.
• Managing a team of security personnel ensuring compliance with statutory obligations and offering support and guidance to the team.
• Monitoring contract performance using appropriate SLAs and KPIs - with a proactive service delivery ethos.
• Negotiating contract terms (such as annual reviews).

Personal Qualities

• IT literate - ability to use a range of management software, performance measurement tools and Microsoft packages.
• Able to work unsupervised and as part of the wider business team.
• A natural problem solver and decision maker.
• Sound people management skills.
• A good working knowledge of contract and employment law.
• Financially astute with the ability to understand contract costs and margins.
• Flexible approach to service delivery as we operate a 24/7 business.

Other Requirements

• Must hold a current and valid SIA Front Line Licence.
• A demonstrable grasp of portfolio management.
• Creative and innovative.
• Strong presentation and influencing skills
• A real passion for delivering excellent customer service.

We offer a dynamic and inclusive working environment and a competitive salary and benefits.

Universal Security are an equal opportunities employer