Location: Hendon, Sunderland
Salary: £28,000-£32,000 (DOE)
Hours: 30 hours per week
Annual Leave: 28 days plus Bank Holidays
Reports to: Head of Operations
Responsible for: Project staff and volunteers.

Role Purpose

Lead the development of a community Health Hub and deliver a joined-up programme that reduces health inequalities and increases local residents' engagement with health and wellbeing services. Coordinate delivery partners to avoid duplication and provide a holistic offer. Contribute to beneficiary experience and capture social impact across programmes.

Key Responsibilities

Service delivery & programme management

* Plan, coordinate, deliver and monitor all health and wellbeing programmes to time and budget, keeping charitable mission and values central.

* Facilitate day-to-day Health Hub activities and continually develop the hub's offer in response to local need.

* Build partnerships with VCSE and public-sector organisations; manage stakeholder relationships for services delivered at the hub.

* Manage funded programmes against deadlines and targets; track income and expenditure and report on outcomes and social impact.

* Engage residents, identify barriers to accessing health services, and co-design solutions that meet local needs.

* Support capital/revenue funding applications to sustain and grow the Health Hub.

* Support local voice/strategic health steering groups and promote programmes, events and successes through comms channels.

* Coordinate, support and train volunteers (front-of-house and programme-specific) in collaboration with volunteer leads.

Governance, quality & compliance

* Contribute to cross-organisation work that enables effective, efficient service delivery and continuous improvement.

* Ensure adherence to policies and procedures including Health & Safety, Safeguarding, Data Protection, Equality, Diversity & Inclusion.

Person Specification

Personal qualities

* Leads by example; holds self and team accountable for delivery.

* Able to motivate and support staff and volunteers across multiple projects.

* Balances competing deadlines and stakeholder needs; builds effective networks.

Education & qualifications

* Degree level or relevant professional qualification or equivalent demonstrable experience.

* Health-related qualification (desirable).

Knowledge & experience

* Project management experience, including budgeting and funded programme delivery.

* Understanding of policies and procedures within community/health settings.

Skills

* Proven ability to plan and deliver health-related activities/events.

* Strong communication and stakeholder management skills.

* Competent IT/system user; able to manage spend against budgets and evidence outcomes/social impact.

Working culture & benefits

* Flexible hours/TOIL, health and wellbeing support, enhanced family and sickness provisions (subject to service), and learning & development opportunities.

* Values-led environment focused on integrity, excellence, making a difference, collaboration and fairness of opportunity