Job title - Disrepair Liaison Co-ordinator
Location - London, N1 (3 to 4 days office-based)
Contract - Temporary
Hours - Full time 35 hours per week,  
Start Date: ASAP

We're looking for a proactive and organised Disrepair Liaison Co-ordinator to support the delivery of an efficient, responsive and customer-focused disrepair service. This role plays a key part in monitoring service quality, managing internal and external communication, and supporting the team with a wide range of administrative tasks.

Key Responsibilities:

Support the Disrepair Lead in managing the disrepair caseload and service
Act as the main point of contact for contractors and frontline staff regarding disrepair queries
Monitor contractor performance against service specifications to ensure value for money
Collate and present data clearly for internal teams, stakeholders, and senior management
Respond to and triage incoming queries, routing them appropriately within the team
Produce reports and track KPIs to support service performance
Assist with various admin tasks across the team to support efficient service delivery
Communicate professionally with both internal and external parties to resolve issues and maintain service standardsAbout You:
Strong organisational and administrative skills
Clear, confident communicator with a professional approach
Able to analyse and present information in a clear and accessible format
Experience liaising with contractors or external partners
Confident using IT systems and working with data
Able to work independently, prioritise effectively and meet deadlines
Experience in housing, property services or repairs  
If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call Lewis at Service Care Solutions on (phone number removed) or send an E-Mail to (url removed)