A Repairs Planner is required for a contractor who specialise in the refurbishment of social housing properties across Manchester. This is a long term role based at the office in Oldham, working 37.5 hrs per week.

Duties include:

Responding to phone calls and email requests, maintaining customer service records via the CAFM system, planning in operatives works and updating diaries

Raising and updating support tickets to enable tracking and resolution of customer requests.

Investigating and resolving customer complaints and closing out support tickets.

Ensuring Customer Service Level Agreements have been met

Maintaining a database of customer information.

You will ideally have experience of Responsive Repairs or service contacts and an understanding of an appointment process, with previous planning experience.

RG Setsquare is acting as an Employment Business in relation to this vacancy