Qualification: Master's Degree in relevant profession, or equivalent experience/skills. Licence / certificate / qualification required for the role.

ITQ 2 or equivalent ICT skills and abilities demonstrating significant experience in related systems

INTERVIEW

There will be an initial pre-screening interview via the phone.

ROLE REQUIREMENT

Provide advice and guidance to senior managers and the leadership team on a broad range of complex issues which could be contentious and challenging in nature.

Ability to build strong relationships and engage successfully with colleagues /partners /customers / contractors and suppliers.

Confident and expert at negotiation and advocacy, displaying tact and diplomacy to deal with complex situations.

Ability to make difficult decisions to resolve issues and improve service delivery. Regular contacts will include: Senior managers, leadership team, councillors, external bodies and partners. Consult with service users / stakeholders / partners to understand issues and challenges and provide recommendations for solutions.

Manage relationships with customers, partner organisations and / or suppliers - monitor inbound and outbound service levels: discuss operational issues with partners.

Lead professional and point of contact to provide technical specialist solutions. Apply good judgement, sensitivity and diplomacy required in all dealings with others. Be a representative on behalf of the Service area / Council internally and / or externally