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DATE ADDED: Wed 17/10/2018

Customer Service - Member Representative

Bellevue, USA
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COMPANY: AAA NEBRASKA

Job Description

 Member Representatives with AAA Nebraska enjoy the opportunity to act as AAA’s representative in promoting membership, insurance and travel sales, assisting customers with maps, tourbooks, or reservations, processing payments, and cross selling additional products/services

Please see below for additional information about AAA and the Member Representative position.  Or to apply for this position click on the attached link:  #-Representative-I/

AAA Nebraska/The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 9 million members and customer across 11 states and 2 U. S. territories through the AAA, Meemic and Fremont brands.  ACG belongs to the national AAA federation and is the second largest AAA club in North America. 

Position Description:

Provides support services to members including greeting, servicing and selling travel and membership products (car, hotel, basic tour packages, etc.), generating leads, updating members on travel and insurance specials and providing travel information including triptiks, tour books, maps, etc. Responds to customer inquiries and refers to senior staff or agent when appropriate.  Provides cashiering services to members including taking insurance payments (installment, lapse or reinstatement), travel and membership payments, sale of tickets and travel money products, processing remittance/depository transfers and balancing cash drawer. 

Promotes Auto Club Group products and services following established guidelines.  Participates in a team environment to promote customer satisfaction and consistent service following the customer service model.  Receives and resolves member/customer complaints and seeks assistance from management in complaint resolution when appropriate.  Participates in office events developed to generate revenue, improve member awareness of products and support local community activities.  Provides administrative support to the travel and/or insurance sales staff during peak periods.

Required Qualifications:

Education:

  • Successful completion of Customer Service, Club, Travel and Payment Processing training within  6 months of hire
  • may be required to attain and maintain state membership licenses as appropriate by department

Experience:

  • working in a customer focused environment
  • providing customer focused service and timely solutions to problems
  • Word software application
  • taking  personal responsibility in seeking solutions to problems
  • multi-tasking and appropriately prioritizing tasks to ensure meeting office customer service goals

Knowledge of:

  • basic mathematical calculations to accurately perform monetary transactions
  • communicate effectively (verbal and written) with others in a work environment
  • work effectively in a team environment
  • exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility
  • work under pressure in a high volume, fast paced customer service environment
  • work irregular hours including holidays and weekends (may include community events)

Ability to learn the following:

  • promoting the sales of insurance, travel, club and membership products and services
  • office cash procedures as they relate to membership, travel and insurance payments; on-line cash register operating procedures and payments for Auto Club Group (ACG) products and PPS. Balancing and daily remittance procedures.
  • technology related to travel (e.g. Focal Point, View Point, ITT, AXIS, etc.), insurance sales (i.e. POS, IMS, IPM) and membership systems
  • Excel software application
  • conduct outbound promotional calls for insurance and/or travel

The Auto Club Group offers a competitive compensation and benefits packages including a base salary with performance based incentives; medical/dental/vision insurance, pension, 401(k), generous time off, a complimentary AAA Membership and much more!

The Auto Club Group, and all of its affiliated companies, is an equal opportunity/affirmative action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Important Note:  The above statements describe the principal and essential functions, but not all functions that may be inherent in the job.  This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodation will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.  

 

Company Description
AAA is a federation of member-owned clubs serving more than 54 million members in North America. More than 100 years of dedication of dedication to serving members has made AAA one of today’s strongest and most trusted brands.

Drivers turn to AAA to help them do more and worry less. These relationships often begin with driving and grow to include travel, insurance, banking and financial services. The primary areas of products and services include:

Membership and Discounts --A AAA Membership provides free roadside assistance and discounts at over 140,000 locations around the world.
Travel Agency -- The AAA Travel Agency provides local, domestic, and international travel planning services including travel insurance to protect you from life’s unexpected events.
Resources and Advice -- AAA also operates one of the largest Insurance Companies and provides access highly rated insurance products and services.

Whether you’re a light commuter, an international traveler, or a concerned homeowner, AAA offers options to help you live confidently - on and off the road.


Role: Customer Service - Member Representative
Job Type:
Location: Bellevue,

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