IT Support Technician

Solihull, Birmingham

Up to £32,000 per annum dependent on experience

IT Support Technician - needed for our Solihull Site.

We are an employee focused business committed to developing people to ensure that we have the best there is as part of our ever expanding team.

Are you ready to work for one of the largest manufacturers of liquid waste vacuum tankers and jetting equipment in Europe?

Then Join our Whale Family!

We are looking for someone who can provide IT support to all computer users within Whale Tankers, someone who can also log / update helpdesk tickets & work closely with the IT team on infrastructure project work.

You will have previous working experience of within an IT team along with experience of troubleshooting hardware and software and a solid understanding of networking concepts.

You will have worked in a role where you have delivered technical support from non-technical IT end users through to knowledgeable IT end users.

A full job description is attached at the end of this page but some of the other responsibilities are:

• Delivering 1st through to 3rd line level of support to users across Whale assisting via telephone, electronically or in person
• Escalate calls to and liaise with third party support providers/suppliers to resolve issues
• Installation and configuration of IT equipment
• Managing and supporting hardware and software systems both onsite and remote
• Troubleshooting technical issues efficiently and effectively
• Supporting wired and wireless networks
• Ensuring software licensing is up to date & maintain the IT asset register
• Working with other IT team members to ensure systems are secure from cyber threats

This role will be 39.5 hours per week and the hours of work are Monday to Thursday, 7.30am - 4pm and Friday, 7.30am – 3.30pm.

If this sounds good to you and you feel you have the relevant skills and experience then apply today because not only will you be joining an expanding, enthusiastic and proactive company where no two days are the same, we also have some wonderful benefits on offer.

What are the benefits?

• One off £500 per annum holiday bonus when you take 5 days off in one block
• Bonus scheme based on the performance of the company
• Private medical insurance (BUPA)
• Competitive Company Pension Scheme
• Secure employment with a longstanding supportive business with opportunity for advancement
• Annual pay reviews
• 25 days holiday (plus statutory days) per calendar year – 5 days more than the legal requirement
• £500 Referral Scheme
• Death in service for employees
• Employee assistance programme – offering free wellbeing (mental and physical) and financial advice and support which offers access for you your partner and children under 18 for a Digital GP
• Employee discount scheme including restaurants, holidays, retail vouchers and more
• Cycle to work scheme
• Full training, equipment and PPE provided
• Long service awards
• Free parking

Full job description is attached at the bottom of this page