Our Client based in the heart of Chester are seeking to add an Operations Support Manager to their talented roster.

Objectives of the role:

• To support and implement processes on all tenancy changeovers for sites under instruction from Business Development Managers.

• Work closely with the estates team to ensure Statutory Code is being followed in regard to all pubs code agreements

• To provide support to Regional Operations Directors, Estates and Business Development Managers daily and resolve any issues that may arise and escalate where necessary

• Facilitate and encourage a positive working environment and lead by example.

Key Responsibilities:

• Check all tenancy agreements before issuing to licensees using checklist provided

• Develop and sustain tracking systems for all incoming and outgoing business documentation and provide monthly KPI reports for each region.

• To provide the Ops Exec team with regular updates on KPIs via presentation

• Oversee and administer the operator managed agreements, disposal and ULP change notifications

• Creating and implementing business plan process and providing the necessary support for the team and BDM's ensuring the company is compliant with the Statutory Code ensuring all documents are filed in the correct houseflies in the cellar

• Aid the team in tracking documentation from BDMs, ensuring timely completion.

• Building and improving reports and implementing them to ensure tenants agreements do not expire, thus enabling the team to work with BDMs for renewals of agreements

• Closely monitoring account set ups, ensuring correct billing lines and agreement types are being used and thereafter liaising with the sales ledger team with any issues that may arise

• Provide monthly reporting of expired agreements and rent reviews on substantive agreements and creating the necessary documentation to support compliance

• Take part in a monthly meeting with Estates team and property director to run through compliance and coordinate the necessary paperwork through the ops support team

• Manage and develop individuals' performance to deliver set objectives through regular 1:1s offering coaching, training and feedback

• Carry out monthly team meetings with Ops Support team

• Ad hoc reports and tasks as required

Skills and Experience:

• Ability to positively influence and engage with colleagues and your team

• Shows resilience when faced with challenging scenarios and the ability to identify solutions to resolve problems with a 'can-do' attitude

• Flexibility, receptive and positive towards change

• Experience in a similar type role desirable

• Line management experience essential

• IT skills (Including all Microsoft packages such as Word and Excel)

• Organised approach to working by demonstrating versatility and flexibility

• Excellent communication skills (verbally and written) with good attention to detail

• Knowledge of the hospitality industry (desirable however not essential)

• Be able to work at pace in a forever changing environment